FAQ

Personalizing

How does the personalization work?

On each product page, press Personalize and type the names. The preview updates as you type, so you see the design before you buy. Then add it to your cart.

Will it look exactly like the preview?

The names, spelling and layout will match the preview. Colors can look a little different on fabric, paper and ceramic than on a screen.

How many characters can I use?

Each field shows its limit as you type. Names are usually up to 10 characters and family-name lines up to 20. The limits keep the text at a size that prints clearly.

Can I choose the font or the color?

Not yet. Each design comes with its own font and colors. If you would like a design in another color, email us and we will tell you if we can do it.

Can I use emoji or other alphabets?

Please use letters, numbers and basic punctuation. Accented letters such as é, ñ, ö and ł print fine. Emoji and non-Latin scripts, such as Greek, Cyrillic or Chinese, cannot be printed.

Do you check my spelling?

We print exactly what you type, so please check the preview. Your cart shows every name again before you pay.

I made a typo. Can you fix it?

Email us right away with your order number. We can change it until the order goes to print, usually within 12 hours of ordering. After that we cannot change it.

Orders and delivery

How long will it take?

Most items are printed within 1 to 3 business days and then take 2 to 5 business days to arrive with standard shipping. We check each personalized order before it goes to print, which can add up to one business day. See the shipping page for times by item.

Will it arrive by Christmas?

Order by the dates on our shipping page: December 7 for stockings and tree skirts and December 9 for everything else, for delivery by December 24 with standard shipping. Orders placed after those dates may still arrive in time, but we cannot promise it.

Do you ship outside the US?

Not yet. We ship to US addresses only.

Can I send it straight to the person it is for?

Yes. Put their name and address in the shipping section at checkout.

Can I add a gift note?

Not at the moment.

Why did my order arrive in more than one box?

Different items are printed by different print partners, so a mixed order can arrive in separate boxes on different days. You get a tracking link for each.

Who makes the products?

We design them. They are printed by print partners in the US through Printify, a print-on-demand company.

Problems and returns

My item arrived damaged or printed wrong. What now?

Email us within 21 days of delivery with your order number and a photo of the item (and the box, if it was damaged in transit). We send a new one at no cost. You do not need to send the old one back.

Can I return something I no longer want?

Because each item is printed with your names, we cannot accept returns or exchanges for a change of mind, a wrong size or a typo in what you entered. Items that are printed wrong, damaged or faulty are replaced at no cost.