Returns and replacements

Every item is printed with the names you typed, so it cannot be resold. That shapes our policy.

We replace it at no cost if

it was printed wrong (for example a smudge, a faded patch, or text that does not match your preview)
it arrived damaged
it has a fault, such as a broken seam or a split canvas
we sent the wrong item

You can choose a replacement or a full refund for that item.

How to ask

Email hollowayandco.hq@gmail.com within 21 days of delivery.
Include your order number and a photo of the problem. If it was damaged in transit, include a photo of the box too.
You do not need to send the item back.

We reply within one business day and send the replacement as soon as it is printed.

We cannot take returns for

a change of mind
the wrong size chosen at checkout, for example a pet bandana
a spelling mistake or other text that was in your preview

If you spot a mistake in your order, email us straight away. We can change or cancel an order until it goes to print, usually within 12 hours of ordering.